Refund policy

Refund & Returns Policy

Last updated: 12/08/2025

1. Overview

This Refund & Returns Policy applies to all purchases made through www.barkingfurniturestore.com, operated by SAN10 LTD (“we”, “us” and “our”).

We comply with UK consumer rights law for online sales. Please read this policy carefully before making a purchase.

2. Right to Cancel (Online Purchases)

You have the right to cancel your order within 24 hours of purchase or before goods are dispatched, whichever occurs first. This right does not apply to:

  • Custom, made-to-order, or special order products

  • Goods purchased in-store

To exercise your right to cancel, email support@barkingfurniturestore.com with your order number and cancellation request.

3. Returns

You may return eligible goods within 14 days from the date you receive them, subject to the conditions below:

  • Goods must be unused, unassembled, and in their original packaging in resalable condition.

  • Returns must be at the customer’s expense. We strongly recommend using an insured, trackable shipping service.

  • You must contact us before returning any goods.

  • We recommend taking photos or videos of items before return to prove their condition.

  • We can arrange collection for a fee, which will be confirmed before booking.

4. Non-Returnable Items

We do not accept returns for:

  • Assembled goods

  • Goods damaged during assembly

  • Used items

  • Clearance, outlet, or reduced-price goods (unless faulty)

  • Custom, made-to-order, or special order products

5. Damaged or Faulty Items

If your item arrives damaged or with missing parts:

  • You must report this before assembly.

  • Email us photos or videos showing the damage.

  • We will review and advise on the next steps.

  • If you fail to report damage before assembly, no liability will be accepted.

6. Refunds

Once your return is received and inspected:

  • If approved, a refund will be processed to your original payment method within 14 working days.

  • Shipping, delivery, and assembly fees are non-refundable.

  • If an item is returned damaged or missing parts, deductions may be made from your refund.

7. Warranties

Most products carry a 12-month warranty against manufacturing defects unless otherwise stated.
Clearance or reduced goods may have a limited or no warranty, which will be stated on the product page.

8. Finance Purchases (e.g., Klarna)

If you paid via a finance provider such as Klarna:

  • Refunds will be processed in accordance with the finance provider’s terms.

  • You remain responsible for making payments under your finance agreement until the refund is confirmed.

9. Contact Information

Business Name: SAN10 LTD (Barking Furniture Store)
Registered Address: 2nd Floor, College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
Email: support@barkingfurniturestore.com
Telephone: 07921 867919

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Refund & Returns Policy

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1. Overview

This Refund & Returns Policy applies to all purchases made through www.barkingfurniturestore.com, operated by SAN10 LTD (“we”, “us” and “our”).

Registered in England and Wales
Company Number: 15368800

We comply with UK consumer rights law for online sales. Please read this policy carefully before making a purchase.

2. Right to Cancel (Online Purchases)

You have the right to cancel your order within 24 hours of purchase or before goods are dispatched, whichever occurs first. This right does not apply to:

  • Custom, made-to-order, or special order products

  • Goods purchased in-store

To exercise your right to cancel, email support@barkingfurniturestore.com with your order number and cancellation request.

3. Returns

You may return eligible goods within 14 days from the date you receive them, subject to the conditions below:

  • Goods must be unused, unassembled, and in their original packaging in resalable condition.

  • Returns must be at the customer’s expense. We strongly recommend using an insured, trackable shipping service.

  • You must contact us before returning any goods.

  • We recommend taking photos or videos of items before return to prove their condition.

  • We can arrange collection for a fee, which will be confirmed before booking.

4. Non-Returnable Items

We do not accept returns for:

  • Assembled goods

  • Goods damaged during assembly

  • Used items

  • Clearance, outlet, or reduced-price goods (unless faulty)

  • Custom, made-to-order, or special order products

5. Damaged or Faulty Items

If your item arrives damaged or with missing parts:

  • You must report this before assembly.

  • Email us photos or videos showing the damage.

  • We will review and advise on the next steps.

  • If you fail to report damage before assembly, no liability will be accepted.

6. Refunds

Once your return is received and inspected:

  • If approved, a refund will be processed to your original payment method within 14 working days.

  • Shipping, delivery, and assembly fees are non-refundable.

  • If an item is returned damaged or missing parts, deductions may be made from your refund.

7. Warranties

Most products carry a 12-month warranty against manufacturing defects unless otherwise stated.
Clearance or reduced goods may have a limited or no warranty, which will be stated on the product page.

8. Finance Purchases (e.g., Klarna)

If you paid via a finance provider such as Klarna:

  • Refunds will be processed in accordance with the finance provider’s terms.

  • You remain responsible for making payments under your finance agreement until the refund is confirmed.

9. Contact Information

Business Name: SAN10 LTD (Barking Furniture Store)
Company Number: 15368800
Registered Address: 2nd Floor, College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
Email: support@barkingfurniturestore.com
Telephone: 07921 867919