Terms of service

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Barking Furniture Store – Terms & Conditions

Last updated: 12/08/2025

Customer-Friendly Key Points (Summary)

This is a quick guide to our main terms. Please read the full Terms & Conditions below for complete details.

  • Payments: We accept card, Klarna, and bank transfer. All orders must be paid in full before dispatch.

  • Finance Orders: You must follow your finance provider’s terms.

  • Right to Cancel: You can cancel within 24 hours or before dispatch (whichever is first), except for custom or made-to-order products.

  • Custom Orders: Cannot be cancelled or returned. Colour/material variations of 1–20% may occur — request samples before ordering.

  • Returns: Must be unused, in original packaging, and in resalable condition. Used, assembled, or damaged items cannot be returned.

  • Delivery: Delivery is to your building street address only unless agreed. Taking goods inside is at your own risk.

  • Delivery Charges: Some zones are free, others chargeable, and some not serviceable.

  • Delivery Refusal: We may refuse delivery if unsafe or beyond our ability to provide good service.

  • Missed Delivery: Miss your delivery slot and a re-delivery fee applies.

  • Warranties: Most items have a 12-month warranty; clearance or outlet items may have limited or no warranty.

  • Disputes: Contact us first; we may refer to third-party resolution if needed.

Full Terms & Conditions

1. Overview

These Terms & Conditions (“Terms”) apply to all purchases made through www.barkingfurniturestore.com, operated by SAN10 LTD (“we”, “us”, “our”).

Registered in England and Wales
Company Number: 15368800
Registered Address: 2nd Floor, College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
Email: support@barkingfurniturestore.com
Telephone: 07921 867919

By using our website or placing an order, you agree to these Terms.

2. Payments

We accept:

  • Credit/Debit Cards

  • Klarna (Buy Now, Pay Later, Finance)

  • Bank Transfer

All goods must be paid for in full before dispatch. If paying by finance or instalments through a third-party provider (e.g., Klarna), you must comply with their finance agreement terms. We recommend reading the provider’s full terms and seeking independent advice before committing to a finance purchase.

3. Right of Withdrawal

You have the right to withdraw from your purchase within 24 hours of placing your order or before goods are dispatched (whichever applies first). This does not apply to special orders, custom-made items, or made-to-order products.

To exercise your right of withdrawal, you must email support@barkingfurniturestore.com with your order details. The withdrawal date is determined by your written declaration, not our response time.

4. Custom & Special Orders

Custom orders, special orders, or made-to-order products:

  • Cannot be cancelled once placed.

  • Cannot be returned.

  • At our discretion, we may offer store credit of up to 50% of the order value.

  • Colours and materials may differ by 1–20% from images shown online due to variations in display settings, manufacturing, and materials.

  • To avoid misunderstandings, we recommend requesting physical samples or visiting our store before ordering.

5. Warranties

  • Most products include a 12-month warranty against manufacturing defects.

  • Some products may have extended warranties — details will be listed on the product description.

  • Clearance, outlet, and reduced goods may have limited or no warranty, as stated in the product description.

6. Returns & Refunds

We comply with UK online selling law.

  • Goods must be returned in their original packaging and in a resalable condition.

  • Returns are not accepted if goods are used, assembled, or damaged during assembly.

  • You must inspect all items before assembly and send us images/videos of any damages. If you assemble the product without doing this, we accept no liability for damages.

  • Returns are at the customer’s expense. We recommend using insured delivery to protect against damage in transit.

  • We can arrange collection at a cost if a return is accepted.

  • Refunds or credits are issued only after inspection and approval.

7. Shipping & Delivery

Areas & Charges:

  • Some zones are free of charge.

  • Some zones are chargeable (calculated at checkout or confirmed after order).

  • Some areas cannot be delivered to — contact us before ordering.

Timescales:

  • Delivery estimates are provided but not guaranteed.

  • Made-to-order items may require additional production time.

  • We are not responsible for delays caused by couriers, traffic, weather, or other events beyond our control.

Delivery Terms:

  • Delivery and assembly services are non-refundable.

  • Delivery is to your building street address only unless otherwise agreed.

  • If you request goods to be taken inside your premises, this is at your own risk. We are not liable for any damage or injury.

  • You must ensure access routes, passageways, and doorways are clear and wide enough before delivery.

  • If goods cannot be delivered due to insufficient access, returns will not be accepted.

  • If you have booked assembly, you must ensure adequate space before our arrival. If not, we will not assemble and a minimum £50 rebooking fee will apply.

  • After placing an order, if you cancel, a 50% cancellation charge applies.

  • We reserve the right to refuse delivery service if it is beyond our ability to provide a good standard of service or if the environment is unsafe or unsuitable.

Third-Party Services:
We are not responsible for damages, delays, or issues caused by third-party delivery or assembly services, even if arranged by us.

Missed Deliveries:
If you miss your agreed delivery slot without prior notice, a re-delivery fee will apply.

8. Dispute Resolution

We recommend contacting us directly by email with full evidence of your claim.
If you do not accept our decision, you may use a third-party dispute resolution service (costs may apply and may be your responsibility if our position is upheld).

9. Account Registration

Some services require you to create an account. You must provide accurate, up-to-date information and keep your login details secure.

10. Third-Party Involvement

We use third parties for:

  • Payment processing (e.g., Klarna)

  • Finance services

  • Delivery & logistics

  • Marketing

  • Assembly services

  • Affiliate marketing

We are not responsible for the terms, performance, or actions of any third party.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.