Shipping policy

Shipping & Delivery Policy

Last updated: 12/08/2025

1. Overview

This Shipping & Delivery Policy applies to all purchases made through www.barkingfurniturestore.com, operated by SAN10 LTD (“we”, “us” and “our”).

Registered in England and Wales
Company Number: 15368800

We provide delivery services within the United Kingdom only. By placing an order, you agree to the terms set out below.

2. Delivery Areas

  • Own Logistics: We deliver to certain UK zones using our own delivery fleet.

  • Third-Party Couriers: In other zones, deliveries are made by independent transport companies.

  • Non-Serviceable Zones: Some UK areas may not be covered; please check with us before ordering.

3. Delivery Charges

  • Some zones are free of charge.

  • Some zones are chargeable, with rates calculated at checkout or confirmed by our team.

  • Some zones cannot be delivered to due to distance or courier restrictions.

4. Delivery Times

  • Estimated delivery times are provided at the time of order but are not guaranteed.

  • Some items are made to order and may require additional production time.

  • Delays caused by events outside our control (e.g., courier delays, traffic, weather) are not our responsibility.

5. Payment Before Dispatch

  • All goods must be paid for in full before dispatch.

  • If paying via finance or monthly instalments (e.g., Klarna), you must make payments in line with your finance agreement and the provider’s terms.

  • If you are unsure, seek independent advice and review the finance provider’s full terms before committing to a finance purchase.

6. Delivery Terms

  • Delivery and assembly services are non-refundable.

  • Delivery is to your building street address only unless otherwise agreed.

  • If you request goods to be taken inside your premises, this is done at your own risk, and you agree that we are not liable for any damage to personal belongings, property, or injury that may occur.

  • We will always try our best to avoid any damage during delivery.

  • We are not responsible for any third-party deliveries or assembly, even if arranged on your behalf.

  • After placing an order, if you need to cancel, a 50% cancellation charge will apply.

  • All customers are responsible for ensuring correct sizes, colours, and specifications are ordered.

  • If goods are taken inside your premises and there is insufficient access, returns will not be accepted in such an event.

  • If you have arranged for us or a third party to assemble/fix your goods, you must ensure enough space is available before we arrive.

  • If the space is insufficient, we will not be able to complete the assembly/fixing, the service will not be refunded, and a minimum £50 rebooking call-out fee may apply.

7. Right to Refuse Delivery

We reserve the right to refuse delivery service if the service required is beyond our ability to provide a good standard of service or if the delivery environment is unsafe or unsuitable.

8. Third-Party Services

We are not responsible for any damages, delays, or issues caused by third-party delivery or assembly companies, even if arranged on your behalf.

9. Missed Deliveries

If you miss your agreed delivery slot without prior notice, a re-delivery charge will apply.

10. Contact Information

Business Name: SAN10 LTD (Barking Furniture Store)
Company Number: 15368800
Registered Address: 2nd Floor, College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
Email: support@barkingfurniturestore.com
Telephone: 07921 867919